About Us
Collection Africa Limited (CAL-Rwanda) was established in September 2010 as a professional debt collection and credit management outsource company that is designed to provide financial institutions, especially banks, insurances, utilities, government agencies, SMEs as well as other corporate entities with a highly effective non-performing asset resolution tool able to pursue, track, negotiate and monitor the repayment of debts.
Below is our process:
Stage One
Forward debt collection files to CAL.
Uploading the aforementioned file to database.
Stage Two
Portfolio analysis, research, and skip tracing.
Stage Three
Account managers start to work on the allocated files.
Stage Four
Validation of claim done on a daily basis and tracing that it is proven to be successful.
Final Stage
End of month report, reconciliation with the client, invoice on reconciled claims and entitlements.
Methodology
A combination of calling, demand letters, SMS, emails, skip tracing techniques, data cleanup, probability-to-pay scores, credit bureau reporting and field visits assists us with liquidation of your debt accounts. Our experience has enabled us to devise effective and systematic strategies to recover all types of defaulted accounts. After evaluating our client’s portfolio, we are able to originate the most suitable recovery action plan as per the specific requirements of the case. Our client service approach and liquidation results have positioned us as one of the most effective debt recovery and credit management agencies in Rwanda.
CAL has in place the “no collection, no commission” methodology for payments which means that commissions are only charged on the amount of debts recovered. Commission rates are based on the amount and the age of the debt. Our rates can be supplied on request.
Advantages
Advantages of our debt recovery and credit management services include reduction in bad debts, increase in accounts receivable recovery, payment plan set up, follow up, monitoring and evaluation, and improved customer and general public relations. Our team is committed to helping you increase your net revenues and reduce your accounts receivable cycle while providing a high level of satisfaction.